Trade Loyalty Scheme
We’re changing! From 1 October TradePoint members are eligible to receive flat rate discounts when they spend and swipe their TradePoint membership card. The discount is applicable on practically every product across B&Q and TradePoint.
What's changing?
- Spend £250 in a month and you’ll receive 5% discount off your products until the end of the following month;
- Spend £1,000 in a month and you’ll receive 10% discount off your products until the end of the following month
These changes will help make our low prices even lower for loyal members.
How will the scheme work?
- As you make purchases using your TradePoint card we will track your monthly spend
- When you spend £250 or £1,000 in any given month (including refunds or cancellations) we trigger your discount
- Your discount will be valid until the end of the following month
- We will apply your correct level of discount within 7 days of you reaching the qualifying spend
- If you let us have your email address we’ll send you an email advising you that your discount has been applied and a monthly spend update
- Each calendar month is a qualifying period – so there’s a chance to earn the discount every month
EXAMPLE
- Spend £250 in October, 5% discount activated until 30 November
- Spend £1,000 in November, 10% discount activated until 31 December
- Spend less than £250 in December, discounts will be removed on 31 December or spend £250 in December and discount is reset at 5% until the end of January.
September introduction
Lock down your discount until the end of the year!
SEPTEMBER INTRODUCTION OFFER
Although the above changes don't come into effect until 1 October, as an introduction to the Scheme changes*;
- Spend £250 in September and you’ll receive 5% discount from 1 October 2018 through to 31 December 2018; and
- Spend £1,000 in September and you’ll receive 10% discount from 1 October 2018 through to 31 December 2018
Frequently asked questions
When does my discount start?
Discount will only be activated if the qualifying spend thresholds have been met. We will apply the correct level of discount to your account within 7 days for the rest of the month that you spent in and the following month. If you let us have an email address we will email you when the discount is applied and update you on your spend to date.
What is the September launch offer?
Although the above changes don’t come into effect until 1 October, as an introduction to the Scheme changes we are offering all our Tradepoint customers an opportunity to qualify for the discounts for the first three months.
All you have to do is spend £250 in September 2018 and you’ll receive 5% discount from 1 October 2018 through to 31 December 2018; If you spend £1,000 in September 2018 you’ll receive 10% discount from 1 October 2018 through to 31 December 2018.
NB: the discount will be applied within 7 days of you meeting the spend threshold.
Does this mean I don’t get any discount in September?
The loyalty scheme flat rate discount will start from 1st October. In September you will continue to benefit from your current TradePoint benefits including 10% off Kitchens, 5% off Bathrooms, 10% off Valspar Trade and 5% off Dulux Trade, Leyland Trade and Hamilton Dec Sundries. As an introductory offer to the scheme, whatever you spend in September can help secure your fixed rate discount for the rest of 2018.
What if I’m on the 5% discount and I spend enough to qualify for 10%?
Your 10% discount will only be activated if the qualifying spend thresholds have been met. We will apply the correct level of discount to your account within 7 days for the rest of the month that you spent in and the following month. If you let us have an email address we will email when the discount is applied and update you on your spend to date.
Does this mean I won’t be getting TradePoint only prices?
Yes – the loyalty scheme flat rate discount will start from 1st October. In September you will continue to benefit from your current TradePoint benefits including 10% off Kitchens, 5% off Bathrooms, 10% off Valspar Trade and 5% off Dulux Trade, Leyland Trade and Hamilton Dec Sundries. As an introductory offer to the scheme, whatever you spend in September can help secure your fixed rate discount for the rest of 2018.
Is the flat rate discount I get applicable on any products, across trade and retail or just trade?
The discount is applicable on practically every product across B&Q and TradePoint. It does however exclude the following: * excludes delivery; gift cards; concessions; Amazon products; supplier quoted and selected made to measure products; and * cannot be used in conjunction with any other voucher, customer discount card or on products marked as clearance.
Will the discount apply on store multibuys?
Yes – the loyalty discount will apply on store multibuys and existing promotions in store.
Can I use the discount online?
Yes the discount will be applied automatically online when you make purchases using your TradePoint online account.
Are the £250 and £1000 thresholds ex-VAT or inc-VAT?
Both thresholds are inc-VAT. To also help make our pricing clear and transparent, we’ll be moving to inc-VAT pricing from Monday 1 October.
Do I have to spend the qualifying amounts all in one go?
You can spend the qualifying amount in one or you can spend it over multiple transactions. When you have spent £250 or £1,000 (taking into account any refunds and/or cancelled orders) we will apply the correct level of discount to your account within 7 days for the rest of the month that you spent in and the following month.
How do I find out how much I’ve currently spent and when the next review period is?
If you let us have an email address, we will provide you with a monthly update on your spend to date and current discount level. Alternatively, you can visit your local store whereby the TradePoint team will be able to help or call our contact centre on: 0333 004 9999. Stores will be given access to check member spend and current discount level, details of this will be shared in the September update.
*Please note the Scheme:
i) excludes delivery; gift cards; concessions; clearance; Amazon products; supplier quoted and selected made to measure products; and
ii) cannot be used in conjunction with any other voucher or customer discount card.