We remain open and here to help. Customer and colleague safety remains our priority. Whether shopping in-store or online, we urge you to follow the Government’s social distancing guidelines and to shop responsibly only for what is necessary. Online planning appointments are available at all stores.

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Product recalls & safety notices


B&Q has identified a potential risk of injury when using this product where the internal metal fan can fail and fragments could break through the plastic casing.

PP 400W Random Orbit sander
NLH401ROS - barcode: 05106769

Offered for sale between July 2006 and January 2011.

Despite rigorous quality control procedures it has been brought to B&Q’s attention that there is a risk of injury from the use of this sander.

Please note that only the product detailed in this notice is at risk. All other sanders sold by B&Q are unaffected.

If you have purchased this product you should stop using it immediately and return it to your local store where a refund to the value of your purchase will be given.

Alternatively, please contact the helpline:

UK: 0300 3034482 ROI: 1800 946327*

*Monday to Friday 8.30am to 8.00pm, Saturday 9.00am to 5.00pm and Sunday 10.00am to 4.00pm

B&Q thank you for your co-operation.

B&Q plc, B&Q House, Chestnut Avenue, Chandlers Ford, Eastleigh, Hampshire SO53 3LE

random orbit sander

B&Q has identified a potential safety risk with the Cooke & Lewis mirrors listed below.

B&Q has decided to recall these products as in some circumstances the safety backing may be ineffective or missing. This may result in the mirror detaching from the fixings and falling. Additionally the shelves supplied are not toughened glass. Both these concerns present a risk of cuts should the glass break. For products with lights this could result in live wires becoming exposed presenting a risk of electric shock.

Products Affected

3663602941668 BEAUPORT Arch mirror 65x50 with spot

3663602941675 CLARACH Rectangular mirror 60x50 with spot

3663602942122 GARWICK Regular mirror 60x45 with shelf

If you have purchased one of these products please stop using it immediately and return to your nearest store for a full refund.

Customer guide to returning recalled mirrors

For more information please call the helpline: UK: 0300 303 4482 / ROI: 1800 946 327*

*Monday to Friday 8.30am–8pm, Saturday 9am–5pm and Sunday 10am–4pm Thank you for your co-operation.

Distributor: B&Q plc, B&Q House, Chestnut Avenue, Chandlers Ford, Eastleigh, Hampshire SO53 3LE Manufacturer: Kingfisher International Product Limited, 3 Sheldon Square, London, W2 6PX, UK

COOKE & LEWIS BEAUPORT ILLUMINATED ARCH MIRROR COOKE & LEWIS CLARACH ILLUMINATED RECTANGULAR MIRROR COOKE & LEWIS GARWICK RECTANGULAR MIRROR WITH SHELF


IMPORTANT! Cata has identified that the following products carry a risk of finger entrapment in the vent at the bottom of the unit and, additionally, the internal edges may be sharp and cause injury. It is possible that children or pets could become entrapped in the vent.

Products bought after 7th Jan 2019 are not affected

Products Affected

8422248600026 Cata built in wine cooler 300m - WC300

8422248605571 Cata Built-in 300mm black wine cooler - WC300BK

8422248603331 Cata 150mm built in wine cooler - WCC150

8422248605557 Cata Built-in 150mm black wine cooler - WC150BK

8422248600033 Cata Built-in 600mm wine cooler - WC600

What should you do?

These products are not being recalled but it is important you ring the Cata Customer Service Help Desk to arrange for ‘self-fit’ vent guard to be sent to you. If you have any concerns please speak to the Customer Service Team.

Please call Cata Customer Service Helpdesk on +44 (0) 344 800 1128

*Monday to Friday 9am - 5pm

B&Q thank you for your co-operation.

B&Q plc, B&Q House, Chestnut Avenue, Chandlers Ford, Eastleigh, Hampshire SO53 3LE

Cata Wine Coolers

Cata Wine Cooler WCC150, WC300, WC600, WC150BK, WC300BK


IMPORTANT! B&Q has identified that the following products might have a manufacturing defect. This defect could cause the door frame to become loose or detach causing the door panels including the mirror to fall from the frame possibly leading to injury.

If you have purchased one or more of these products please be mindful of this risk by checking that the panels are secured firmly in place before use. During use, please do not pull the frame, hold both sides of the door frame firmly while pushing to slide the doors open. Please do not allow children to operate these doors.

The products were on sale between September 2017 and March 2018.

VALLA PARTITION 622mm DARK GREY MIRROR

Product barcode number 3663602800811

VALLA PARTITION 922mm WHITE MIRROR

Product barcode number 3663602800613

VALLA PARTITION 622mm DARWIN OAK MIRROR

Product barcode number 3663602856092

VALLA PARTITION 772mm LIGHT GREY MIRROR

Product barcode number 3663602826255

VALLA PARTITION 622mm GREY OAK MIRROR

Product barcode number 3663602800743

VALLA PARTITION 772mm OAK MIRROR

Product barcode number 3663602826217

VALLA PARTITION 622mm LIGHT GREY MIRROR

Product barcode number 3663602826248

VALLA PARTITION 772mm WHITE MIRROR

Product barcode number 3663602826200

VALLA PARTITION 622mm OAK MIRROR

Product barcode number 3663602800668

VALLA PARTITION 922mm DARK GREY MIRROR

Product barcode number 3663602800835

VALLA PARTITION 622mm WHITE MIRROR

Product barcode number 3663602800583

VALLA PARTITION 922mm DARWIN OAK MIRROR

Product barcode number 3663602856115

VALLA PARTITION 772mm DARK GREY MIRROR

Product barcode number 3663602826231

VALLA PARTITION 922mm GREY OAK MIRROR

Product barcode number 3663602800781

VALLA PARTITION 772mm DARWIN OAK MIRROR

Product barcode number 3663602856108

VALLA PARTITION 922mm LIGHT GREY MIRROR

Product barcode number 3663602826415

VALLA PARTITION 772mm GREY OAK MIRROR

Product barcode number 3663602826224

VALLA PARTITION 922MM OAK MIRROR

Product barcode number 3663602800705

This image is for illustration, door panels may vary in size, shape and colour.

If you have purchased this product please contact the helpline:

UK: 0300 303 4482 ROI: 1800 946 327*

*Monday to Friday 8.30am to 8.00pm, Saturday 9.00am to 5.00pm and Sunday 10.00am to 4.00pm

B&Q thank you for your co-operation. B&Q plc, B&Q House, Chestnut Avenue, Chandlers Ford, Eastleigh, Hampshire SO53 3LE

Valla sliding wardrobe door

IMPORTANT! B&Q has identified a potential fire risk with the REMOTE CONTROL ON/OFF SETS below which have shown excessive heat build-up in the plug of some units.

We have taken the decision to recall the products as in some circumstances, items in contact with the product could ignite.

If you have purchased these products please stop using it immediately.

REMOTE CONTROL ON/OFF SET TWIN - Barcode 5052931395033 REMOTE CONTROL ON/OFF SET TRIPLE - Barcode 4895130705675

The products were on sale between September 2014 and November 2017.

If you have purchased this product please switch off at the wall and return it to your local store where a refund to the value of your purchase will be given.

For any queries, please contact the helpline:

UK: 0300 303 4482 ROI: 1800 946 327*

*Monday to Friday 8.30am to 8.00pm, Saturday 9.00am to 5.00pm and Sunday 10.00am to 4.00pm

B&Q thank you for your co-operation.

B&Q plc, B&Q House, Chestnut Avenue, Chandlers Ford, Eastleigh, Hampshire SO53 3LE

GAO remote control sockets pack GAO remote control sockets GAO remote control socket back

GAO remote control sockets remote

 

GAO remote control sockets remote


IMPORTANT! These products are Christmas tree hanging decorations. Please keep these decorations out of reach of small children.

Despite rigorous quality control procedures it has been brought to B&Q’s attention that small parts on these decorations can be removed and may, when removed, present a choking hazard.

The products were on sale between September 2017 and November 2017.

RUSTIC PENGUIN DECORATION - Barcode 3663602866114 RUSTIC OWL DECORATION - Barcode 3663602866107

Please note that only the products detailed in this notice are affected.

For more information, please contact the helpline:

UK: 0300 303 4482 ROI: 1800 946 327* *Monday to Friday 8.30am to 8.00pm, Saturday 9.00am to 5.00pm and Sunday 10.00am to 4.00pm

B&Q thank you for your co-operation. B&Q plc, B&Q House, Chestnut Avenue, Chandlers Ford, Eastleigh, Hampshire SO53 3LE

Penguin Christmas tree hanging decoration Owl Christmas tree hanging decoration


IMPORTANT! B&Q would like to advise all customers to take care when handling this product during installation, replacing bulbs or for cleaning.

Despite rigorous quality control procedures it has been brought to B&Q’s attention that the decorative rings surrounding the bulb holder may have sharp edges.

The products were on sale between August 2017 and November 2017.

  • Astraea 1 light Spotlight GU10 - Barcode 3663602803461
  • Astraea 2 light Spotlight Bar GU10 - Barcode 3663602803478
  • Astraea 3 light Spotlight Plate GU10 - Barcode 3663602803485
  • Astraea 4 light Spotlight Bar GU10 - Barcode 3663602803492

Please note that only the products detailed in this notice are affected.

All other lights sold by B&Q are unaffected.

UK: 0300 303 4482 ROI: 1800 946 327*

*Monday to Friday 8.30am to 8.00pm, Saturday 9.00am to 5.00pm and Sunday 10.00am to 4.00pm

B&Q thank you for your co-operation. B&Q plc, B&Q House, Chestnut Avenue, Chandlers Ford, Eastleigh, Hampshire SO53 3LE

Astraea 1 light spotlight GU10 Astraea 2 light spotlight bar GU10 Astraea 3 light spotlight GU10 Astraea 4 light spotlight bar GU10


IMPORTANT - B&Q would like to draw all customers’ attention to a vital safety feature of this ladder, in order to avoid risk of serious injury.

This product was on sale between 25 July 2016 and 5 September 2017.

MAC ALLISTER 3x6 COMBINATION LADDER
Product barcode number: 3663602910459

B&Q has identified the omission of an important section of the assembly instructions for this ladder relating to the blue locking bars and the bottom stabiliser bar (summarised in the illustrations on the right).

  1. Ensure the bottom stabiliser bar is fitted correctly before any use.
  2. A: When used in ‘A-frame’ mode: Ensure top rung is located fully into the top brackets; B: When used in ‘Stairway’ mode: Ensure the desired rung is located fully into the top brackets;
  3. Open the ladder to ensure that the two sections are spread fully;
  4. Insert the blue locking bars into the corresponding holes and tighten as detailed in the revised manual available from the website below.

Failure to follow this set up could result in collapse of the ladder and possible serious injury.

If your ladder does not have the blue locking bars or the bottom stabiliser bar, do not use it.

Please call our helpline to order the replacement parts.

UK: 0300 303 4482 ROI: 1800 946 327*

*Monday to Friday 8.30am to 8.00pm, Saturday 9.00am to 5.00pm and Sunday 10.00am to 4.00pm

B&Q thank you for your co-operation.

B&Q plc, B&Q House, Chestnut Avenue, Chandlers Ford, Eastleigh, Hampshire SO53 3LE

Mac Allister combination ladder Mac Allister combination ladder Mac Allister combination ladder Mac Allister combination ladder


IMPORTANT - B&Q would like to draw all customers’ attention to a vital safety feature of these ladders, in order to avoid risk of serious injury.

The products were on sale between 25 July 2016 and 5 September 2017.

MAC ALLISTER 3X7 COMBINATION LADDER
Barcode: 3663602910466

MAC ALLISTER 2X8 COMBINATION LADDER
Barcode: 3663602910442

Always ensure that the bottom stabiliser bar is fitted correctly before any use.

If your ladder does not have the stabiliser bar available, do not use it. Please call our helpline to order the replacement parts.

UK: 0300 303 4482 ROI: 1800 946 327*

*Monday to Friday 8.30am to 8.00pm, Saturday 9.00am to 5.00pm and Sunday 10.00am to 4.00pm

B&Q thank you for your co-operation.

B&Q plc, B&Q House, Chestnut Avenue, Chandlers Ford, Eastleigh, Hampshire SO53 3LE

Mac Allister combination ladder Mac Allister combination ladder Mac Allister combination ladder Mac Allister combination ladder


B&Q has identified a potential safety issue with this electrical heating product, whereby a very small number of samples have shown excessive heat build-up in the plug, leading to scorching or deformation of the plug itself. Due to the potentially serious nature of the risk and our commitment to safety, we have taken a precautionary decision to recall this product:

ELECTRIC 3000W WHITE TURBO CONVECTOR HEATER WITH TIMER

Model: DL 18A. Product barcode number: 3663602910930.

Offered for sale between August 2016 and March 2017.

If you have purchased this product, you should stop using it immediately and contact the helpline

UK: 0300 303 4482 ROI: 1800 946 327*

*Monday to Friday 8.30am to 8.00pm, Saturday 9.00am to 5.00pm and Sunday 10.00am to 4.00pm

B&Q thank you for your co-operation.

B&Q plc, B&Q House, Chestnut Avenue, Chandlers Ford, Eastleigh, Hampshire SO53 3LE

Electric 3000W white turbo convector heater with timer

Rating label for electric 3000W white turbo convector heater with timer


B&Q has identified a potential safety issue with this electrical heating product, whereby a very small number of samples have shown excessive heat build-up in the plug, leading to scorching or deformation of the plug itself.

Due to the potentially serious nature of the risk and our commitment to safety, we have taken a precautionary decision to recall this product:

ELECTRIC 3000W RED INDUSTRIAL FAN HEATER

Model: D030Y01. Product barcode number: 3663602911098.

Offered for sale between August 2016 and March 2017.

If you have purchased this product, you should stop using it immediately and contact the helpline

UK: 0300 303 4482 ROI: 1800 946 327*

*Monday to Friday 8.30am to 8.00pm, Saturday 9.00am to 5.00pm and Sunday 10.00am to 4.00pm

B&Q thank you for your co-operation.

B&Q plc, B&Q House, Chestnut Avenue, Chandlers Ford, Eastleigh, Hampshire SO53 3L

Electric 3000W red industrial fan heater

Rating label for electric 3000W red industrial fan heater


IMPORTANT - B&Q has identified that in some circumstances there is a risk of falling shades from the light fittings listed below, potentially causing injury.

These images below are illustrative only. Models may vary in shape, size and number of bulbs. If you have a fitting with similar shades please check the list above the images.

The products affected were offered for sale between February 2004 and March 2017.

Despite rigorous quality control procedures it has been brought to B&Q’s attention the lamp shade rings on some models of the below ranges of lights may fracture, permitting the shade to fall from the fitting and present a risk of injury.

If you have purchased one of these products which uses the cast shade ring pictured below, please remove the shade and ring immediately on any affected light fittings using the original tool supplied, ensuring lights are cool first. If you require a replacement fitting tool to do so, please contact our helpline number below. Please avoid the potential fall zone until you are able to remove the lampshades.

product-recalls-and-safety-notices-47

Shades with this cast metal ring must be removed.

product-recalls-and-safety-notices-48

If your light has this steel ring it is safe to use.

Please find instructions below. Once the shade rings and shades have been removed ceiling light fittings are safe to continue using as normal. Other wall or table lights must not be used with shades removed, due to accessibility of hot bulbs. If you have any difficulties removing the shades or identifying the rings contact the helpline below.

Please contact our helpline to provide your details and B&Q will send you a replacement ring fitting kit.

product-recalls-and-safety-notices-49

For further queries or to request a remedial kit contact the helpline:

UK: 0300 3034482 ROI: 1800 946327*

*Monday to Friday 8.30am to 8.00pm, Saturday 9.00am to 5.00pm and Sunday 10.00am to 4.00pm

B&Q thank you for your co-operation.

B&Q plc, B&Q House, Chestnut Avenue, Chandlers Ford, Eastleigh, Hampshire SO53 3LE

Full list of affected products

  • April 3 light semi flush brushed gold - BARCODE 5052931672769
  • Areto 1 light table lamp - BARCODE 5014838507643
  • Areto 3 light semi flush light - BARCODE 5014838508725
  • Areto 5 light pendant chrome - BARCODE 5014838507605
  • Areto 5 light semi flush chrome - BARCODE 5014838507582
  • Ashby 1 light wall light - BARCODE 5014838673683
  • Ashby 3 light semi flush light - BARCODE 5014838673447
  • Atrium 5 light pendant brushed chrome - BARCODE 5014838065495
  • Atrium 6 light downlight ice cube glass flush LEDs - BARCODE 5014838073254
  • Atrium 6 light ice cube glass semi flush LEDs - BARCODE 5014838073247
  • Atrium 6 light rectangle plate ice cube pendant - BARCODE 5014838072998
  • Atrium 5 light pendant - BARCODE 05263981
  • Balestra espirit 3 light metal floor lamp - BARCODE 5052931065905
  • Borrello 1 light table lamp - BARCODE 5052931475476
  • Borrello 1 light table lamp - BARCODE 5052931672875
  • Borrello 3 light semi flush - BARCODE 5052931475599
  • Borrello 5 light pendant - BARCODE 5052931475544
  • Borrello 5 light semi flush - BARCODE 5052931475582
  • Bromley 3 light ceiling lamp - BARCODE 5052931683826
  • Bromley 3 light semi flush - BARCODE 5014838615775
  • Bromley 5 light semi flush - BARCODE 5014838615782
  • Cloe 2 light wall lamp - BARCODE 5052931672738
  • Cloe 2 light wall lamp brushed gold effect - BARCODE 5052931672776
  • Cloe 3 light ceiling lamp - BARCODE 5052931672745
  • Cloe 3 light semi flush brushed gold effect - BARCODE 5052931672783
  • Cloe 5 light semi flush - BARCODE 5052931672950
  • Cloe 5 light semi flush brushed gold effect - 5052931672790
  • Condorce ceramic spotlight round 3 light porcelain - BARCODE 5052931062249
  • Condorce ceramic spotlight bar 4 light - BARCODE 5052931065950
  • Danos 5 light chrome clear glass pendant - BARCODE 5014838072868
  • Danos single chrome clear glass pendant - BARCODE 5014838072851
  • Ferro 3 light glass ceiling lamp - BARCODE 5052931672813
  • Ferro 5 light semi flush - BARCODE 5052931672899
  • Icetube 4 light bar spotlight - BARCODE 5014838070758
  • Icetube 4 light square spotlight - BARCODE 5014838070772
  • Icetube 6 light plate spotlight - BARCODE 5014838070765
  • Jessica silver effect 1 light table - BARCODE 5014838516560
  • Jessica silver effect 2 light wall - BARCODE 5014838516584
  • Jessica silver effect 3 light floor - BARCODE 5014838516577
  • Jessica silver effect 3 light semi-flush - BARCODE 5014838516607
  • Jessica silver effect 5 light pendant - BARCODE 5014838516591
  • Kapista 1 light spot chrome - BARCODE 5397007176599
  • Kapista 3 light spot round chrome - BARCODE 5397007176070
  • Kapista 4 light spot bar chrome - BARCODE 5397007176582
  • Karp 3 light semi flush - BARCODE 05264018
  • Karp 5 light semi flush - BARCODE 05264025
  • Karp 5 light angled glass semi flush - BARCODE 5014838073155
  • Karp double wall light angled glass - BARCODE 5014838073162
  • Karp double wall light- BARCODE 05264094
  • Karp 3 light angled glass semi flush - BARCODE 5014838073148
  • Navaria 3 light semi flush - BARCODE 03637166
  • Oslo 4 light rise & fall clear/opal pendant - BARCODE 5014838072912
  • Oslo 5 light clear opal glass pendant - BARCODE 5014838072905
  • Reef touch table light - BARCODE 3663602060468
  • Reef touch table lamp chrome glass shade - BARCODE 03665282
  • Safiyah rose table lamp - BARCODE 5052931182404
  • Safiyah 5 light rose fitting - BARCODE 5052931182428
  • Safiyah rose floor lamp - BARCODE 5052931182411
  • Samba 5 light pendant & LEDs - BARCODE 5014838073063
  • Spyral chrome effect 3 light semi flush - BARCODE 5014838509951
  • Spyral chrome effect 3 light floor - BARCODE 5014838512562
  • Spyral chrome effect 2 light table - BARCODE 5014838512357
  • Spyral chrome effect 5 light semi flush - BARCODE 5014838509968
  • Strata 4 light oval glass plate semi flush - BARCODE 5014838072943
  • Strida 1 light glass flush - BARCODE 5014838075203
  • Tempest 6 light semi flush - BARCODE 5014838458105
  • Wavell 5 light tiered semi flush - BARCODE 5014838072752
  • Zomba 9 light gloss opal globe glass - BARCODE 5014838073087
product-recalls-and-safety-notices-115

product-recalls-and-safety-notices-78

B&Q has identified a potential risk of injury when using this product where the motor can fail and fragments could be ejected through the casing vents.

Mac Allister 710w Electric Hedge Trimmer MHTP710
Barcode: 5052931430734

Offered for sale between January 2015 and September 2016.

Despite rigorous quality control procedures it has been brought to B&Q’s attention that there is a risk of injury from the use of this hedge trimmer.

If you have purchased this product you should stop using it immediately and return it to your local store where a refund to the value of your purchase will be given.

Alternatively, please contact the helpline:

UK: 0300 3034482 ROI: 1800 946327*

*Monday to Friday 8.30am to 8.00pm, Saturday 9.00am to 5.00pm and Sunday 10.00am to 4.00pm

B&Q thank you for your co-operation.

B&Q plc, B&Q House, Chestnut Avenue, Chandlers Ford, Eastleigh, Hampshire SO53 3LE


product-recalls-and-safety-notices-79

B&Q has identified a potential risk of injury when using the chairs supplied with this set, as the rear chair leg joint can fracture under load pressure.

Angelina wooden 2 seater bistro table and chairs.
Barcode: 5052931542413

Offered for sale between February 2016 and August 2016.

Despite rigorous quality control procedures it has been brought to B&Q’s attention that there is a risk of injury from the use of the chairs supplied with this set.

Please note that only the chairs detailed in this notice are at risk. All other bistro sets and wooden chairs sold by B&Q are unaffected.

If you have purchased this product you should stop using the chairs immediately and return them to your local store where a refund to the value of the bistro set will be given.

Alternatively, please contact the helpline:

UK: 0300 3034482 ROI: 1800 946327*

*Monday to Friday 8.30am to 8.00pm, Saturday 9.00am to 5.00pm and Sunday 10.00am to 4.00pm

B&Q thank you for your co-operation.

B&Q plc, B&Q House, Chestnut Avenue, Chandlers Ford, Eastleigh, Hampshire SO53 3LE


Mountfield & Mac Allister petrol lawnmowers offered for sale from February 2016.

Model Barcode
Mac Allister MPRM 42SP 5397007189766
Mac Allister MPRM 46SP 5397007189773
Mountfield HP454 8008984585904
Mountfield SP454 8008984585911
Mountfield HP414 8008984604766
Mountfield SP414 8008984604773
Mountfield HP45 8008984782624
Mountfield HP45H 8008984782631

B&Q has identified an issue with the free 100ml bottle of fuel stabiliser that may have been included in the carton of the above products.

The bottle does not have a child-resistant safety cap or tactile warning for the visually impaired and the contents could potentially be hazardous to health if consumed or ingested accidentally.

The lawnmower itself and also the fuel stabiliser are both safe to use as intended.

THIS NOTICE ONLY RELATES TO THE FACT THE BOTTLE HAS A CAP WHICH IS NOT CHILD-RESISTANT AND LACKS THE TACTILE WARNING.

If you have one of these bottles please secure it out of the reach of children, in a safe place until ready to use.

Please note that other lawnmower products sold by B&Q are unaffected. Alternatively, if you are concerned, then please return the bottle to any of our stores and we will happily dispose of it safely for you.

Should you have further queries please contact the helpline:

UK: 0300 303 4482 ROI: 1800 946 327*

*(Monday to Friday 8.30am to 8.00pm, Saturday 9.00am to 5.00pm and Sunday 10.00am to 4.00pm)

B&Q thank you for your co-operation.

fuel

Insinkerator waste disposal units

InSinkErator® announces voluntary corrective action on the following disposer models:

  • INKSINKERATOR MODEL 45+ A/S
  • INKSINKERATOR MODEL 55+

Offered for sale between Feb 2014 to March 2015

If you have purchased one of these products between the above dates please visit the below website and follow steps to determine if you have a unit requiring corrective action

www.insinkeratorsafetynotice.com

Or call 0800 0988 470

We apologise for any inconvenience caused and thank you for your cooperation. A copy of safety notice can be viewed here.

INKSINKERATOR MODEL 45+ A/S INKSINKERATOR MODEL 55+


Hotpoint, Indesit, Creda, Swan and Proline branded tumble dryers, manufactured between April 2004 and September 2015

The manufacturer has informed B&Q of a potential safety concern and issued a safety notice. Click here to view the notice.

The manufacturer has identified a potential safety concern with these tumble dryers, where in some rare cases excess fluff can come into contact with the heating element and present a fire risk. The manufacturer has advised that owners must unplug and not use the appliance until it has been modified.

If you have one of these tumble dryers, please check your model number on this website: http://safety.hotpoint.eu or http://safety.indesit.eu, or contact the manufacturer on free phone:

UK: 0800 151 0905 / ROI: 1800 804 320

B&Q plc apologise for any inconvenience caused and thank you for your co-operation.

Hotpoint Tumble Dryers Indesit Tumble Dryers


product-recalls-and-safety-notices-83

Mac Allister 200mm table saw MTSP800A

B&Q has identified the omission of an important section of the assembly instructions for this product.

MAC ALLISTER 200MM TABLE SAW MTSP800A Barcode: 5052931327522

Despite rigorous quality control procedures it has been brought to B&Q’s attention that the instruction manual accompanying the following table saw is missing an important section relating to fitting of the blade safety guard.

If you have purchased one of these products you should STOP USING IT IMMEDIATELY** and contact the helpline UK: 0300 303 4482/ROI: 1800 946 327*.*.

(*Monday to Friday 8.30am to 8.00pm, Saturday 9.00am to 5.00pm, Sunday 10.00am to 4.00pm)

B&Q plc apologise for any inconvenience caused and thank you for your co-operation.

Alternatively please download a copy of the manual at www.diy.com/mac-table-saw-safety-notice


PVC backed coir door mats

B&Q has been made aware the following door mats become slippery in cold conditions

  • DIALL LARGE PVC BACKED COIR MAT 80X110CM - BARCODE 5397007013306
  • DIALL LARGE PVC BACKED COIR MAT 60X90CM - BARCODE 5397007011968
  • HEN PRINT COIR DOOR MAT 45X75CM NATURAL - BARCODE 5397007170078

offered for sale between 1st July 2015 and 23rd October 2015.

Despite rigorous quality control procedures it has been brought to B&Q’s attention that some mats can become slippery in cold weather due to a manufacturing error.

PLEASE NOTE THAT ONLY PRODUCTS DETAILED IN THIS NOTICE ARE AT RISK. ALL OTHER DOOR MATS PRODUCTS SOLD BY B&Q ARE UNAFFECTED.

If you have purchased one of these products between the above dates, then PLEASE STOP USING IT IMMEDIATELY and return it to your local store where a refund to the value of your purchase will be given. If you have further queries please contact the helpline UK: 0300 3034482 / ROI: 1800 946327*.

(*Monday to Friday 8.30am to 8.00pm, Saturday 9.00am to 5.00pm, Sunday 10.00am to 4.00pm)

B&Q plc apologise for any inconvenience caused and thank you for your co-operation.

Coir door mat Coir door mat Coir door mat


Ebony composite deck board, edging and fittings supplied by TIMCO Wood Products Ltd

B&Q has identified a potential safety issue with the following TIMCO Wood UK Ltd products

  • EBONY COMPOSITE DECKBOARD - BARCODE 5052931322541
  • EBONY COMPOSITE EDGING STRIP - BARCODE 5052931322558
  • EBONY COMPOSITE DECKBOARD KIT - BARCODE 5011944041269
  • EBONY COMPOSITE DECKBD KIT W/EDGE STRIP - BARCODE 5011944041276
  • COMPOSITE DECKING FIXING KIT - BARCODE 5052931322565

offered for sale between April 2014 and July 2015.

Despite rigorous quality control procedures it has been brought to B&Q’s attention that in some installations the surface of the product may split or crack leading to structural failure.

PLEASE NOTE THAT ONLY PRODUCTS DETAILED IN THIS NOTICE ARE AT RISK. ALL OTHER DECKING PRODUCTS SOLD BY B&Q ARE UNAFFECTED. NO OTHER TIMCO PRODUCTS SOLD BY B&Q ARE AFFECTED.

If you have purchased one of these products you should STOP USING IT IMMEDIATELY and contact the helpline

UK: 0333 0143476

ROI: 1800 936541*

(*Monday to Friday 8.30am to 8.00pm, Saturday 9.00am to 5.00pm, Sunday 10.00am to 4.00pm)

B&Q plc apologise for any inconvenience caused and thank you for your co-operation.

Ebony Composite Deckboard image 1 Deckboard Profile Ebony Composite Deckboard image 2 Deckboard Face Ebony Composite Deckboard image 3 Deckboard Reverse Ebony Composite Deckboard image 4 Edging Face Ebony Composite Deckboard image 5 Edging Reverse Ebony Composite Deckboard image 6 Fixing Kit Ebont Composite Deckboard image 7 Clip


A range of shower screen products

B&Q HAS IDENTIFIED A POTENTIAL SAFETY ISSUE WITH A RANGE OF SHOWER SCREENS.

Despite rigorous quality control procedures it has been brought to B&Q’s attention that in some installations, hairline fractures have appeared in the plastic hinge brackets. This could potentially release the screen from the mounting bracket resulting in personal injury.

  • 04061816 – Cooke & Lewis Perdita compact sail bath screen 900 x 1400mm
  • 03825068 - Cooke & Lewis Adelphi curved bath shower screen 760 x 1500mm
  • 03827833 - Cooke & Lewis Adelphi L shaped shower bath screen 815 x 1400mm
  • 5397007032369 - Cooke & Lewis Ramsay curved glass over bath screen 760 x 1500mm
  • 04080213 - Cooke & Lewis shower column & Adelphi L shaped bath screen (right hand) 800 x 1500mm
  • 04080183 - Cooke & Lewis shower column & Adelphi L shaped bath screen (left hand) 800 x 1500mm
  • 04080220 - Cooke & Lewis shower column & Adelphi straight bath screen (right hand) 800 x 1500mm
  • 04080190 - Cooke & Lewis shower column & Adelphi straight bath screen (left hand) 800 x 1500mm
  • 04080206 - Cooke & Lewis shower column & Adelphi curved bath screen (right hand) 720 x 1500mm
  • 04080176 - Cooke & Lewis shower column & Adelphi curved bath screen (left hand) 720 x 1500mm
  • 04080152 - Cooke & Lewis full access foldaway enclosed panels 800mm
  • 04080169 - Cooke & Lewis full access foldaway enclosed panels 900mm
  • 5055063583620 - L shaped shower bath screen chrome / clear 815 x 1400mm
  • 0000003751954 – B&Q curved glass shower bath screen 760 x 1500mm

In addition the affected screens would have also been supplied as part of the following bathroom packages:

Please note that action is only required for the hinge brackets of the screens and not the other products in the package.

  • 04123514 Torquay curved bath left hand, panel & screen
  • 04123521 Torquay curved bath right hand, panel & screen
  • 04123392 Ideal Standard Vue curved bath right hand, panel & screen
  • 04126683 Cooke & Lewis Alonso toilet, basin, tap pack including curved right hand bath screen & panel
  • 04126799 Treviso toilet, basin, tap pack including curved right hand bath screen & panel
  • 04210917 Most toilet, basin, tap & right hand bath
  • 04212522 Most toilet, basin, tap & left hand bath
  • 04070344 Plumbsure Newbury suite curved bath
  • 04070351 Plumbsure Newbury suite curved bath right hand
  • 04070504 Plumbsure Torquay suite curved bath left hand
  • 04070511 Plumbsure Torquay suite curved bath right hand
  • 04070566 Armitage Shanks suite & curved bath left hand
  • 04070573 Armitage Shanks suite & curved bath right hand
  • 04070672 B&Q Romsey suite & curved bath left hand
  • 04070689 B&Q Romsey suite & curved bath right hand
  • 04070733 B&Q Monaco suite & curved bath left hand
  • 04070740 B&Q Monaco suite & curved bath right hand
  • 04070788 B&Q Cordoba suite & curved bath left hand
  • 04070795 B&Q Cordoba suite & curved bath right hand

If you have purchased one of these products, you should STOP USING IT IMMEDIATELY and contact the helpline

UK: 0300 303 4482*

ROI: 1800 946 327*

We will arrange to send you replacement metal hinge brackets.

(*Monday to Friday 8.30am to 8.00pm, Saturday 9.00am to 5.00pm, Sunday 10.00am to 4.00pm)

B&Q plc apologise for any inconvenience caused and thank you for your co-operation.

Both left and right screen orientations are affected

Cooke & Lewis Perdita Compact sail bath screen image

Cooke & Lewis Adelphi Curved Bath Screen

Cooke & Lewis Adelphi L-Shaped Bath Screen

Cooke & Lewis Ramsay Curved Bath Screen

Cooke & Lewis Ramsay Curved Bath Screen

Cooke & Lewis Adelphi L-Shaped Bath Screen

Cooke & Lewis Shower Col & Adelphi Curved Bath Screen

Cooke & Lewis Full Access Foldaway Enclosed Panels


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B&Q Airforce 20 Litres / Day Dehumidifier

B&Q has identified a potential safety issue with the B&Q Airforce 20 Litres/ Day Dehumidifier, offered for sale between August 2007 and August 2014, and is issuing a product recall.

Product EAN: 03604434

Despite rigorous quality control procedures it has been brought to B&Q's attention that in some instances the product poses a potential fire safety risk.

If you have purchased this product between the above dates, then please stop using it immediately and contact the helpline 0333 014 3098 (Monday to Friday 8.30am to 8.00pm, Saturday 9.00am to 5.00pm), or return it to your local store where either a replacement dehumidifier or a full purchase price refund will be given.

B&Q plc apologises for any inconvenience caused and thank you for your cooperation.

Customer safety is of paramount importance to B&Q and customers can be reassured that only the product specified above is at risk. All other dehumidifiers sold by B&Q are unaffected.


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3 Pin USB Power Adaptor

B&Q has identified a potential safety issue with the 3 Pin USB Power Adaptor (barcode: 5060023963923) purchased between August and October 2013.

PLEASE NOTE THAT ONLY THE PRODUCT PICTURED ABOVE IS AT RISK. ALL OTHER CORELECTRICS PRODUCTS SOLD BY B&Q ARE UNAFFECTED.

Threesixty Innovation Ltd have identified a component defect within the production of its USB Power Adaptor manufactured in August 2013.

Failure of this component causes a risk of reduced electrical insulation when in use, resulting in a potential electric shock and fire hazard.

If you have purchased one of these products between August and October 2013, then PLEASE STOP USING IT IMMEDIATELY and return it to your local store where a full purchase price refund will be given.

If you would like more information to help identify if your product is affected please call our the relevant helpline below:

UK: + 44 (0) 800 612 9533 ROI: 1800 932277 (Monday to Friday 9.00am to 5.00pm).

B&Q plc apologise for any inconvenience caused and thank you for your co-operation.


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Bamboo roll up slat blinds and Mallee and Drupe Roman Blinds

B&Q has identified a potential safety issue with the following products:

  • Bamboo blind natural / chocolate
  • Colours zanni bamboo blind natural
  • Toba bamboo chocolate roll up slat blinds
  • Mallee and drupe roman blinds

All sizes and colours

Bamboo Blinds offered for sale from October 2010 until October 2013.
Roman Blinds offered for sale from April 2012 until October 2013.

PLEASE NOTE THAT ONLY THE PRODUCTS PICTURED ARE AT RISK. ALL OTHER BLINDS SOLD BY B&Q ARE UNAFFECTED.

Despite rigorous quality control procedures it has been brought to B&Q's attention that the break cord safety device on some blinds may not operate correctly. This device is particularly important where young children have access to the blind.

If you have purchased one of these products between the above dates, then please stop using it immediately and contact the helpline + 44 (0) 800 389 0419 or return it to your local store where a full purchase price refund will be given.

If you would like more information to help identify if your product is affected please call our helpline: For UK residents: + 44 (0) 800 389 0419 For ROI residents: 1800 946 327 (Monday to Friday 8.30am to 8.00pm, Saturday 9.00am to 5.00pm).

Window blinds are safe to use, but make sure you follow manufacturer's instructions and secure all cords.

B&Q plc apologise for any inconvenience caused and thank you for your co-operation.


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B&Q Airforce 2000W convection heater

B&Q have identified a potential safety issue with the B&Q Airforce 2000W convection heater ND20-7AJ (Bar code: 05164837) offered for sale between November 2007 and 19th January 2008.

PLEASE NOTE THAT ONLY THE PRODUCT PICTURED IS AT RISK. ALL OTHER CONVECTION HEATERS SOLD BY B&Q ARE UNAFFECTED.

Despite rigorous quality control procedures it has been brought to B&Q's attention that in some instances the product could overheat and possibly catch fire.

If you have purchased this product since November 2007, PLEASE STOP USING IT IMMEDIATELY and return it to the store where a full refund will be given.

If you would like more information to help identify if your product is affected please call our Customer Services Helpline on (UK) 0800 389 0419, (ROI) 1800 946 327 (Monday to Friday 8.30am to 8.00pm, Saturday 9.00am to 5.00pm).

B&Q plc apologise for any inconvenience caused and thank you for your co-operation.


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Electrolux, Zanussi-Electrolux, Tricity Bendix single built in ovens

Electrolux have informed B&Q of a potential safety issue with Electrolux, Zanussi-Electrolux, Tricity Bendix single built in ovens offered for sale between March 2007 and May 2008.

These products are not being recalled, however consumers are advised to contact the dedicated hotline on 0800 707 6258 or email safetynotice@electrolux.co.uk to organise a free-of-charge visit by a service engineer.

  1. What is the problem?
    In the event of a food fire whilst grilling, there is a small risk that it could transfer to components above the grill section. The risk is extremely small, and it can be eliminated by ensuring any cooking is conducted with the oven door closed. We also recommend that you do not leave the appliance unattended when grilling.

  2. How dangerous is it?
    In the unlikely event of a fire occurring, it is normally contained within the appliance. However, it may in worst case, cause damage external to the appliance itself.

  3. How many incidents have been logged with this fault?
    Only 0.06% of 67000 appliances sold. Only 0.04% of these have been fires outside of the appliance.

  4. Can the customer still use their grill?
    Yes, however customers must ensure that they use the grilling function with the door closed, in line with the manufacturer's instructions.

  5. Can I still grill if I close my oven door? Yes, if the appliance is used in line with the manufacturer's instructions of conducting all cooking functions with the oven door closed, it is safe to use.

  6. What should people do?
    They should contact the dedicated Hotline on 0800 707 6258 or email safetynotice@electrolux.co.uk to organise a free-of-charge visit by our Service Engineer.

Owners of the Electrolux, Zanussi-Electrolux and Tricity Bendix and single built in ovens must ensure that when they are using the grilling function, the oven door is CLOSED, in line with the manufacturer's instructions. Do NOT try to repair it yourself.


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B&Q Portland wall lantern mains outdoor LED light

B&Q have identified a potential safety issue with the Portland wall lantern mains outdoor LED light offered for sale between February 2008 and February 2010.

It has been brought to our attention that water may get into the light and accumulate in the bottom glass section. If you have purchased this product PLEASE STOP USING THE LIGHT IMMEDIATELY and contact the Customer Services Helpline number for further information.

For more information to help identify if your product is affected please call our CUSTOMER SERVICES HELPLINE: 0800 389 0419
(Monday to Friday 8.30am to 8.00pm, Saturday 9.00am to 5.00pm).

B&Q plc apologise for any inconvenience caused and thank you for your co-operation.


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B&Q Mains Indoor 50 Marble Lights

B&Q have identified a potential safety issue with the B&Q Mains Indoor 50 Marble Lights (Clear Colour Bar code: 05215805 Green Colour Bar code: 05215812 Red Colour Bar code: 05215829) offered for sale between 5th October 2009 and 5th November 2009.

PLEASE NOTE ONLY THE PRODUCTS PICTURED ARE AT RISK. ALL OTHER CHRISTMAS LIGHTS SOLD BY B&Q ARE UNAFFECTED.

Despite rigorous quality control procedures, it has been brought to our attention that an inconsistent manufacturing defect makes the Indoor 50 Marble Lights unsafe for use.

If you have purchased these products since 5th October 2009 PLEASE STOP USING THEM IMMEDIATELY and return them to your local B&Q store where a full refund will be given.

If you would like more information to help identify if your product is affected please call our CUSTOMER SERVICES HELPLINE 0800 389 0419 (Monday to Friday 8.30am to 8.00pm, Saturday 9.00am to 5.00pm).

B&Q apologise for any inconvenience caused and thank you for your co-operation.


product-recalls-and-safety-notices-107

Blooma Moon Chair in assorted colours.

B&Q have identified a potential safety issue with Blooma Moon Chair in assorted colours offered for sale between March 2011 and May 2011.

PLEASE NOTE THAT ONLY THE PRODUCT PICTURED ARE AT RISK. ALL OTHER GARDEN FURNITURE SOLD BY B&Q IS UNAFFECTED.

Blooma Moon Chair barcode: 05292387 in red, green and polka dot.

Despite rigorous checking it has been brought to B&Q's attention that small numbers of these chairs are failing in use and generating a higher than acceptable level of returns amongst our valued customers.

If you have purchased any of these products between the above dates, then PLEASE STOP USING THEM IMMEDIATELY and urgently contact the helpline 0800 389 0419 or return it to your local store where a full purchase price refund will be given.

If you would like more information to help identify if your product is affected please call our helpline on 0800 389 0419 (Monday to Friday 8.30am to 8.00pm, Saturday 9.00am to 5.00pm). B&Q plc apologise for any inconvenience caused and thank you for your co-operation.


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Blooma Picnic Chair in assorted colours.

B&Q have identified a potential safety issue with Blooma Picnic Chair in assorted colours offered for sale between March 2011 and May 2011.

Blooma Picnic Chair barcode: 05292547 in Green, Red and Fun Stripe.

PLEASE NOTE THAT ONLY THE PRODUCTS PICTURED ARE AT RISK. ALL OTHER GARDEN FURNITURE SOLD BY B&Q IS UNAFFECTED.

Despite rigorous checking it has been brought to B&Q's attention that small numbers of these chairs are failing in use and generating a higher than acceptable level of returns amongst our valued customers.

If you have purchased any of these products between the above dates, then PLEASE STOP USING THEM IMMEDIATELY and urgently contact the helpline 0800 389 0419 or return it to your local store where a full purchase price refund will be given.

If you would like more information to help identify if your product is affected please call our helpline on 0800 389 0419 (Monday to Friday 8.30am to 8.00pm, Saturday 9.00am to 5.00pm). B&Q plc apologise for any inconvenience caused and thank you for your co-operation.


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Fortress rust converter gel 750ml barcode: 04024477.

B&Q has identified safety issues with the packaging of Fortress rust converter gel 750ml offered for sale between February 2011 and May 2011.

PLEASE NOTE THAT ONLY THE PRODUCT PICTURED BELOW IS AT RISK. ALL OTHER RUST CONVERTER PRODUCTS AND FORTRESS PRODUCTS SOLD BY B&Q ARE UNAFFECTED.

Fortress rust converter gel 750ml barcode: 04024477.

Despite our rigorous quality control procedures it has been brought to our attention that a build-up of pressure inside the can may result in the lid flying-off unexpectedly whilst being stored or during opening.

If you have purchased this product between the above dates, then PLEASE STOP USING IMMEDIATELY and urgently contact the helpline 0800 389 0419 to arrange collection and disposal of your product and for us to provide you with a refund.

If you would like more information to help identify if your product is affected please call our helpline on 0800 389 0419 (Monday to Friday 8.30am to 8.00pm, Saturday 9.00am to 5.00pm). B&Q plc apologise for any inconvenience caused and thank you for your co-operation.


product-recalls-and-safety-notices-110

Calortec Electric Panel Radiators (Eco Prime)

Calortec Electric Panel Radiators (Eco Prime): 750Watts - 5 panels - barcode 5414746003600 1050 Watts - 7 panels - barcode 5414746003617 1510 Watts - 10 panels - barcode 5414746003624 1850 Watts - 12 panels - barcode 5414746003631

B&Q has identified a potential safety issue with four Calortec (Eco Prime) Electric Panel Radiators offered for sale between August 2010 and September 2011.

Model shown is 1050Watts (barcode 5414746003617)

PLEASE NOTE THAT ONLY THE PRODUCTS PICTURED ARE AT RISK. ALL OTHER PANEL RADIATORS SOLD BY B&Q ARE UNAFFECTED.

Despite B&Q's rigorous checks, we have found that in some situations the safety features of these radiators may not provide adequate protection from electric shock or overheating.

If you have purchased any of these products from B&Q since August 2010 PLEASE STOP USING IT IMMEDIATELY and return the product to your local B&Q store where a full purchase price refund will be given.

If you would like more information please call our Customer Services Helpline on (UK) 0800 3890419 (Monday to Friday 8.30am to 8.00pm, Saturday 9.00am to 5.00pm) B&Q plc apologise for any inconvenience caused and thank you for your cooperation.


Verve 42cm

Verve 42cm Heated Propagator.

B&Q has identified a potential safety issue with the Verve 42cm Heated Propagator (barcode: 04084716, model: 08643BQ) offered for sale between December 2011 and March 2012.

Model shown is Verve 42cm Heated Propagator (barcode: 04084716, model: 08643BQ).

PLEASE NOTE THAT ONLY THIS PRODUCT PICTURED AND THE VERVE 52CM HEATED PROPOGATOR ARE AT RISK. ALL OTHER PROPAGATION EQUIPMENT SOLD BY B&Q IS UNAFFECTED.

Despite rigorous quality control procedures it has been brought to B&Q's attention that, in a small number of instances, this may overheat when in use.

If you have purchased any of these products from B&Q since December 2011 PLEASE STOP USING IT IMMEDIATELY and return the product to your local B&Q store where a full purchase price refund will be given.

If you would like more information please call our Customer Services Helpline on (UK) 0800 3890419 (Monday to Friday 8.30am to 8.00pm, Saturday 9.00am to 5.00pm).

B&Q plc apologise for any inconvenience caused and thank you for your cooperation.


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Verve 52cm Heated Propagator.

B&Q has identified a potential safety issue with the Verve 52cm Heated Propagator (barcode: 04084723, model: 08644BQ) offered for sale between December 2011 and March 2012.

Model shown is Verve 52cm Heated Propagator (barcode: 04084723, model: 08644BQ).

PLEASE NOTE THAT ONLY THIS PRODUCT PICTURED AND THE VERVE 42CM HEATED PROPOGATOR ARE AT RISK. ALL OTHER PROPAGATION EQUIPMENT SOLD BY B&Q IS UNAFFECTED.

Despite rigorous quality control procedures it has been brought to B&Q's attention that, in a small number of instances, this may overheat when in use.

If you have purchased any of these products from B&Q since December 2011 PLEASE STOP USING IT IMMEDIATELY and return the product to your local B&Q store where a full purchase price refund will be given.

If you would like more information please call our Customer Services Helpline on (UK) 0800 3890419 (Monday to Friday 8.30am to 8.00pm, Saturday 9.00am to 5.00pm)

B&Q plc apologise for any inconvenience caused and thank you for your cooperation.


product-recalls-and-safety-notices-112

Tennessee ceiling fan.

B&Q has identified a potential safety issue with the Tennessee ceiling fan (barcode: 05320288) offered for sale between June 2011 and August 2012.

PLEASE NOTE THAT ONLY THE PRODUCT PICTURED BELOW IS AT RISK. ALL OTHER CEILING FANS SOLD BY B&Q ARE UNAFFECTED.

Despite rigorous quality control procedures it has been brought to B&Q's attention that a potential hazard exists from the spinning blades.

If you have purchased one of these products between the above dates, then PLEASE STOP USING IT IMMEDIATELY and urgently contact the helpline + 44 (0) 800 389 0419 or return it to your local store where a full purchase price refund will be given.

If you would like more information to help identify if your product is affected please call our helpline + 44 (0) 800 389 0419 (Monday to Friday 8.30am to 8.00pm, Saturday 9.00am to 5.00pm).

B&Q plc apologise for any inconvenience caused and thank you for your co-operation.


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White Knight Condenser Tumble Dryers.

Models: 0312 76A 15002 (77AW) 0312 767 15009 (767C) 0312 76A 15010 (77AW) 0312 76A 15330 (77AS) 0312 76A 31000 (CL76AWH)

THIS SAFETY NOTICE ONLY AFFECTS THE SPECIFIC CONDENSER DRYER MODELS LISTED AND DOES NOT AFFECT THE REST OF THE WHITE KNIGHT TUMBLE DRYER RANGE.

The problem.
It has come to our attention that a purchased connector component has been supplied to us which is not to our specification and that this component has been fitted to a number of White Knight Condenser dryers built in 2010. We believe that the use of this connector can potentially lead to overheating of the appliance and if left unresolved could create a potential fire hazard over time. We wish to identify the location of all potentially affected dryers and replace them free of charge in order to eliminate the risk.

How to check if your dryer is affected.
We are trying to identify the location of these machines in order to remove the potential risk associated with this connector. First, please check if you have one of the models listed above, and if so, please check whether your appliance has a serial number from the following list of potentially affected batches (the model and serial number can where the door meets the machine).

Serial numbers affected.
1041 107080 to 1041 107598
1042 117759 to 1042 118046
1042 118761 to 1042 119460
1042 122230 to 1042 122329
1043 132621 to 1043 133490
1044 136464 to 1044 136613
1044 142276 to 1044 142775
1044 145676 to 1044 145975
plus 070800, 070954, 070865, 072013, 070864 and 070738.

What to do if your dryer is affected.
If your dryer has a serial number within any of the affected batches, please stop using it and disconnect it from the mains outlet as a precautionary measure, and call us on the following telephone number in order for us to arrange for your dryer to be replaced free of charge.

UK Freephone 0800 952 1102
Ireland Freephone 1800 844 165
lines are open 7 days a week from 8am to 8pm
www.whiteknightrecall.co.uk


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2 and 3 Section Aluminium Loft Ladders.

B&Q has identified a potential safety issue with the Aluminium 3 Section Loft Ladder (barcode 1044294) and Aluminium 2 Section Loft Ladder (barcode 1044287) offered for sale from August 2011 onwards.

PLEASE NOTE ONLY THE PRODUCTS PICTURED ARE AT RISK. ALL OTHER LOFT LADDERS SOLD BY B&Q ARE UNAFFECTED.

Despite rigorous quality control procedures, it has been brought to our attention that there has been a component failure during use in a small number of these aluminium loft ladders which makes them unsafe for use.

If you have purchased one or more of these products during or since August 2011 PLEASE STOP USING THEM IMMEDIATELY and return them to your local B&Q store where a full refund will be given.

If you would like more information please call our CUSTOMER SERVICES HELPLINE 0800 389 0419 (Monday to Friday 8.30am to 8.00pm, Saturday 9.00am to 5.00pm).

B&Q plc apologises for any inconvenience caused and thanks you for your co-operation.