Product recalls & safety notices

IMPORTANT PRODUCT RECALL: GoodHome Colenso 2000W White OSCILLATING Fan Heater

Barcode: 5059340046938 (on sale between September 2020 and January 2021)

B&Q has identified a potential risk of electric shock and fire when using this product. In some cases, the product may overheat causing damage to the case.

If you have bought this model of fan heater since September 2020, please immediately stop using it and return to store when possible for a full refund.

Alternatively call the helpline.

UK: 0300 303 4482 / ROI: 1800 946 327*

*Monday to Friday 8.30am–8pm, Saturday 9am–5pm and Sunday 10am–4pm 

B&Q thank you for your co-operation.

Distributor: B&Q plc, B&Q House, Chestnut Avenue, Chandlers Ford, Eastleigh, Hampshire SO53 3LE

Manufacturer: Kingfisher International Product Limited, 3 Sheldon Square, London, W2 6PX, UK

IMPORTANT PRODUCT RECALL: GoodHome Colenso 2000W White FREESTANDING Fan heater

Barcode: 5059340046921 (on sale between September 2020 and January 2021)

B&Q has identified a potential risk of electric shock and fire when using this product. In some cases, the product may overheat causing damage to the case.

If you have bought this model of fan heater since September 2020, please immediately stop using it and return to store when possible for a full refund.

Alternatively call the helpline.

UK: 0300 303 4482 / ROI: 1800 946 327*

*Monday to Friday 8.30am–8pm, Saturday 9am–5pm and Sunday 10am–4pm 

B&Q thank you for your co-operation.

Distributor: B&Q plc, B&Q House, Chestnut Avenue, Chandlers Ford, Eastleigh, Hampshire SO53 3LE

Manufacturer: Kingfisher International Product Limited, 3 Sheldon Square, London, W2 6PX, UK

B&Q has identified a potential risk of injury when using this product where the motor can fail and fragments could be ejected through the casing vents.

Mac Allister 710w Electric Hedge Trimmer MHTP710
Barcode: 5052931430734

Offered for sale between January 2015 and September 2016.

Despite rigorous quality control procedures it has been brought to B&Q’s attention that there is a risk of injury from the use of this hedge trimmer.

If you have purchased this product you should stop using it immediately and return it to your local store where a refund to the value of your purchase will be given.

Alternatively, please contact the helpline:

UK: 0300 3034482 ROI: 1800 946327*

*Monday to Friday 8.30am to 8.00pm, Saturday 9.00am to 5.00pm and Sunday 10.00am to 4.00pm

B&Q thank you for your co-operation.

B&Q plc, B&Q House, Chestnut Avenue, Chandlers Ford, Eastleigh, Hampshire SO53 3LE

B&Q has identified a potential risk of injury when using the chairs supplied with this set, as the rear chair leg joint can fracture under load pressure.

Angelina wooden 2 seater bistro table and chairs.
Barcode: 5052931542413

Offered for sale between February 2016 and August 2016.

Despite rigorous quality control procedures it has been brought to B&Q’s attention that there is a risk of injury from the use of the chairs supplied with this set.

Please note that only the chairs detailed in this notice are at risk. All other bistro sets and wooden chairs sold by B&Q are unaffected.

If you have purchased this product you should stop using the chairs immediately and return them to your local store where a refund to the value of the bistro set will be given.

Alternatively, please contact the helpline:

UK: 0300 3034482 ROI: 1800 946327*

*Monday to Friday 8.30am to 8.00pm, Saturday 9.00am to 5.00pm and Sunday 10.00am to 4.00pm

B&Q thank you for your co-operation.

B&Q plc, B&Q House, Chestnut Avenue, Chandlers Ford, Eastleigh, Hampshire SO53 3LE

Mac Allister 200mm table saw MTSP800A

B&Q has identified the omission of an important section of the assembly instructions for this product.

MAC ALLISTER 200MM TABLE SAW MTSP800A Barcode: 5052931327522

Despite rigorous quality control procedures it has been brought to B&Q’s attention that the instruction manual accompanying the following table saw is missing an important section relating to fitting of the blade safety guard.

If you have purchased one of these products you should STOP USING IT IMMEDIATELY** and contact the helpline UK: 0300 303 4482/ROI: 1800 946 327*.*.

(*Monday to Friday 8.30am to 8.00pm, Saturday 9.00am to 5.00pm, Sunday 10.00am to 4.00pm)

B&Q plc apologise for any inconvenience caused and thank you for your co-operation.

Alternatively please download a copy of the manual at www.diy.com/mac-table-saw-safety-notice

B&Q Airforce 20 Litres / Day Dehumidifier

B&Q has identified a potential safety issue with the B&Q Airforce 20 Litres/ Day Dehumidifier, offered for sale between August 2007 and August 2014, and is issuing a product recall.

Product EAN: 03604434

Despite rigorous quality control procedures it has been brought to B&Q's attention that in some instances the product poses a potential fire safety risk.

If you have purchased this product between the above dates, then please stop using it immediately and contact the helpline 0333 014 3098 (Monday to Friday 8.30am to 8.00pm, Saturday 9.00am to 5.00pm), or return it to your local store where either a replacement dehumidifier or a full purchase price refund will be given.

B&Q plc apologises for any inconvenience caused and thank you for your cooperation.

Customer safety is of paramount importance to B&Q and customers can be reassured that only the product specified above is at risk. All other dehumidifiers sold by B&Q are unaffected.

3 Pin USB Power Adaptor

B&Q has identified a potential safety issue with the 3 Pin USB Power Adaptor (barcode: 5060023963923) purchased between August and October 2013.

PLEASE NOTE THAT ONLY THE PRODUCT PICTURED ABOVE IS AT RISK. ALL OTHER CORELECTRICS PRODUCTS SOLD BY B&Q ARE UNAFFECTED.

Threesixty Innovation Ltd have identified a component defect within the production of its USB Power Adaptor manufactured in August 2013.

Failure of this component causes a risk of reduced electrical insulation when in use, resulting in a potential electric shock and fire hazard.

If you have purchased one of these products between August and October 2013, then PLEASE STOP USING IT IMMEDIATELY and return it to your local store where a full purchase price refund will be given.

If you would like more information to help identify if your product is affected please call our the relevant helpline below:

UK: + 44 (0) 800 612 9533 ROI: 1800 932277 (Monday to Friday 9.00am to 5.00pm).

B&Q plc apologise for any inconvenience caused and thank you for your co-operation.

Bamboo roll up slat blinds and Mallee and Drupe Roman Blinds

B&Q has identified a potential safety issue with the following products:

• Bamboo blind natural / chocolate
• Colours zanni bamboo blind natural
• Toba bamboo chocolate roll up slat blinds
• Mallee and drupe roman blinds

All sizes and colours

Bamboo Blinds offered for sale from October 2010 until October 2013.
Roman Blinds offered for sale from April 2012 until October 2013.

PLEASE NOTE THAT ONLY THE PRODUCTS PICTURED ARE AT RISK. ALL OTHER BLINDS SOLD BY B&Q ARE UNAFFECTED.

Despite rigorous quality control procedures it has been brought to B&Q's attention that the break cord safety device on some blinds may not operate correctly. This device is particularly important where young children have access to the blind.

If you have purchased one of these products between the above dates, then please stop using it immediately and contact the helpline + 44 (0) 800 389 0419 or return it to your local store where a full purchase price refund will be given.

If you would like more information to help identify if your product is affected please call our helpline: For UK residents: + 44 (0) 800 389 0419 For ROI residents: 1800 946 327 (Monday to Friday 8.30am to 8.00pm, Saturday 9.00am to 5.00pm).

Window blinds are safe to use, but make sure you follow manufacturer's instructions and secure all cords.

B&Q plc apologise for any inconvenience caused and thank you for your co-operation.

B&Q Airforce 2000W convection heater

B&Q have identified a potential safety issue with the B&Q Airforce 2000W convection heater ND20-7AJ (Bar code: 05164837) offered for sale between November 2007 and 19th January 2008.

PLEASE NOTE THAT ONLY THE PRODUCT PICTURED IS AT RISK. ALL OTHER CONVECTION HEATERS SOLD BY B&Q ARE UNAFFECTED.

Despite rigorous quality control procedures it has been brought to B&Q's attention that in some instances the product could overheat and possibly catch fire.

If you have purchased this product since November 2007, PLEASE STOP USING IT IMMEDIATELY and return it to the store where a full refund will be given.

If you would like more information to help identify if your product is affected please call our Customer Services Helpline on (UK) 0800 389 0419, (ROI) 1800 946 327 (Monday to Friday 8.30am to 8.00pm, Saturday 9.00am to 5.00pm).

B&Q plc apologise for any inconvenience caused and thank you for your co-operation.

Electrolux, Zanussi-Electrolux, Tricity Bendix single built in ovens

Electrolux have informed B&Q of a potential safety issue with Electrolux, Zanussi-Electrolux, Tricity Bendix single built in ovens offered for sale between March 2007 and May 2008.

These products are not being recalled, however consumers are advised to contact the dedicated hotline on 0800 707 6258 or email safetynotice@electrolux.co.uk to organise a free-of-charge visit by a service engineer.

1. What is the problem?
   In the event of a food fire whilst grilling, there is a small risk that it could transfer to components above the grill section. The risk is extremely small, and it can be eliminated by ensuring any cooking is conducted with the oven door closed. We also recommend that you do not leave the appliance unattended when grilling.

2. How dangerous is it?
   In the unlikely event of a fire occurring, it is normally contained within the appliance. However, it may in worst case, cause damage external to the appliance itself.

3. How many incidents have been logged with this fault?
   Only 0.06% of 67000 appliances sold. Only 0.04% of these have been fires outside of the appliance.

4. Can the customer still use their grill?
   Yes, however customers must ensure that they use the grilling function with the door closed, in line with the manufacturer's instructions.

5. Can I still grill if I close my oven door? Yes, if the appliance is used in line with the manufacturer's instructions of conducting all cooking functions with the oven door closed, it is safe to use.

6. What should people do?
   They should contact the dedicated Hotline on 0800 707 6258 or email safetynotice@electrolux.co.uk to organise a free-of-charge visit by our Service Engineer.

Owners of the Electrolux, Zanussi-Electrolux and Tricity Bendix and single built in ovens must ensure that when they are using the grilling function, the oven door is CLOSED, in line with the manufacturer's instructions. Do NOT try to repair it yourself.

B&Q Portland wall lantern mains outdoor LED light

B&Q have identified a potential safety issue with the Portland wall lantern mains outdoor LED light offered for sale between February 2008 and February 2010.

It has been brought to our attention that water may get into the light and accumulate in the bottom glass section. If you have purchased this product PLEASE STOP USING THE LIGHT IMMEDIATELY and contact the Customer Services Helpline number for further information.

For more information to help identify if your product is affected please call our CUSTOMER SERVICES HELPLINE: 0800 389 0419
(Monday to Friday 8.30am to 8.00pm, Saturday 9.00am to 5.00pm).

B&Q plc apologise for any inconvenience caused and thank you for your co-operation.

B&Q Mains Indoor 50 Marble Lights

B&Q have identified a potential safety issue with the B&Q Mains Indoor 50 Marble Lights (Clear Colour Bar code: 05215805 Green Colour Bar code: 05215812 Red Colour Bar code: 05215829) offered for sale between 5th October 2009 and 5th November 2009.

PLEASE NOTE ONLY THE PRODUCTS PICTURED ARE AT RISK. ALL OTHER CHRISTMAS LIGHTS SOLD BY B&Q ARE UNAFFECTED.

Despite rigorous quality control procedures, it has been brought to our attention that an inconsistent manufacturing defect makes the Indoor 50 Marble Lights unsafe for use.

If you have purchased these products since 5th October 2009 PLEASE STOP USING THEM IMMEDIATELY and return them to your local B&Q store where a full refund will be given.

If you would like more information to help identify if your product is affected please call our CUSTOMER SERVICES HELPLINE 0800 389 0419 (Monday to Friday 8.30am to 8.00pm, Saturday 9.00am to 5.00pm).

B&Q apologise for any inconvenience caused and thank you for your co-operation.

Blooma Moon Chair in assorted colours.

B&Q have identified a potential safety issue with Blooma Moon Chair in assorted colours offered for sale between March 2011 and May 2011.

PLEASE NOTE THAT ONLY THE PRODUCT PICTURED ARE AT RISK. ALL OTHER GARDEN FURNITURE SOLD BY B&Q IS UNAFFECTED.

Blooma Moon Chair barcode: 05292387 in red, green and polka dot.

Despite rigorous checking it has been brought to B&Q's attention that small numbers of these chairs are failing in use and generating a higher than acceptable level of returns amongst our valued customers.

If you have purchased any of these products between the above dates, then PLEASE STOP USING THEM IMMEDIATELY and urgently contact the helpline 0800 389 0419 or return it to your local store where a full purchase price refund will be given.

If you would like more information to help identify if your product is affected please call our helpline on 0800 389 0419 (Monday to Friday 8.30am to 8.00pm, Saturday 9.00am to 5.00pm). B&Q plc apologise for any inconvenience caused and thank you for your co-operation.

Blooma Picnic Chair in assorted colours.

B&Q have identified a potential safety issue with Blooma Picnic Chair in assorted colours offered for sale between March 2011 and May 2011.

Blooma Picnic Chair barcode: 05292547 in Green, Red and Fun Stripe.

PLEASE NOTE THAT ONLY THE PRODUCTS PICTURED ARE AT RISK. ALL OTHER GARDEN FURNITURE SOLD BY B&Q IS UNAFFECTED.

Despite rigorous checking it has been brought to B&Q's attention that small numbers of these chairs are failing in use and generating a higher than acceptable level of returns amongst our valued customers.

If you have purchased any of these products between the above dates, then PLEASE STOP USING THEM IMMEDIATELY and urgently contact the helpline 0800 389 0419 or return it to your local store where a full purchase price refund will be given.

If you would like more information to help identify if your product is affected please call our helpline on 0800 389 0419 (Monday to Friday 8.30am to 8.00pm, Saturday 9.00am to 5.00pm). B&Q plc apologise for any inconvenience caused and thank you for your co-operation.

Fortress rust converter gel 750ml barcode: 04024477.

B&Q has identified safety issues with the packaging of Fortress rust converter gel 750ml offered for sale between February 2011 and May 2011.

PLEASE NOTE THAT ONLY THE PRODUCT PICTURED BELOW IS AT RISK. ALL OTHER RUST CONVERTER PRODUCTS AND FORTRESS PRODUCTS SOLD BY B&Q ARE UNAFFECTED.

Fortress rust converter gel 750ml barcode: 04024477.

Despite our rigorous quality control procedures it has been brought to our attention that a build-up of pressure inside the can may result in the lid flying-off unexpectedly whilst being stored or during opening.

If you have purchased this product between the above dates, then PLEASE STOP USING IMMEDIATELY and urgently contact the helpline 0800 389 0419 to arrange collection and disposal of your product and for us to provide you with a refund.

If you would like more information to help identify if your product is affected please call our helpline on 0800 389 0419 (Monday to Friday 8.30am to 8.00pm, Saturday 9.00am to 5.00pm). B&Q plc apologise for any inconvenience caused and thank you for your co-operation.

Calortec Electric Panel Radiators (Eco Prime)

Calortec Electric Panel Radiators (Eco Prime): 750Watts - 5 panels - barcode 5414746003600 1050 Watts - 7 panels - barcode 5414746003617 1510 Watts - 10 panels - barcode 5414746003624 1850 Watts - 12 panels - barcode 5414746003631

B&Q has identified a potential safety issue with four Calortec (Eco Prime) Electric Panel Radiators offered for sale between August 2010 and September 2011.

Model shown is 1050Watts (barcode 5414746003617)

PLEASE NOTE THAT ONLY THE PRODUCTS PICTURED ARE AT RISK. ALL OTHER PANEL RADIATORS SOLD BY B&Q ARE UNAFFECTED.

Despite B&Q's rigorous checks, we have found that in some situations the safety features of these radiators may not provide adequate protection from electric shock or overheating.

If you have purchased any of these products from B&Q since August 2010 PLEASE STOP USING IT IMMEDIATELY and return the product to your local B&Q store where a full purchase price refund will be given.

If you would like more information please call our Customer Services Helpline on (UK) 0800 3890419 (Monday to Friday 8.30am to 8.00pm, Saturday 9.00am to 5.00pm) B&Q plc apologise for any inconvenience caused and thank you for your cooperation.

Verve 42cm Heated Propagator.

B&Q has identified a potential safety issue with the Verve 42cm Heated Propagator (barcode: 04084716, model: 08643BQ) offered for sale between December 2011 and March 2012.

Model shown is Verve 42cm Heated Propagator (barcode: 04084716, model: 08643BQ).

PLEASE NOTE THAT ONLY THIS PRODUCT PICTURED AND THE VERVE 52CM HEATED PROPOGATOR ARE AT RISK. ALL OTHER PROPAGATION EQUIPMENT SOLD BY B&Q IS UNAFFECTED.

Despite rigorous quality control procedures it has been brought to B&Q's attention that, in a small number of instances, this may overheat when in use.

If you have purchased any of these products from B&Q since December 2011 PLEASE STOP USING IT IMMEDIATELY and return the product to your local B&Q store where a full purchase price refund will be given.

If you would like more information please call our Customer Services Helpline on (UK) 0800 3890419 (Monday to Friday 8.30am to 8.00pm, Saturday 9.00am to 5.00pm).

B&Q plc apologise for any inconvenience caused and thank you for your cooperation.

Verve 52cm Heated Propagator.

B&Q has identified a potential safety issue with the Verve 52cm Heated Propagator (barcode: 04084723, model: 08644BQ) offered for sale between December 2011 and March 2012.

Model shown is Verve 52cm Heated Propagator (barcode: 04084723, model: 08644BQ).

PLEASE NOTE THAT ONLY THIS PRODUCT PICTURED AND THE VERVE 42CM HEATED PROPOGATOR ARE AT RISK. ALL OTHER PROPAGATION EQUIPMENT SOLD BY B&Q IS UNAFFECTED.

Despite rigorous quality control procedures it has been brought to B&Q's attention that, in a small number of instances, this may overheat when in use.

If you have purchased any of these products from B&Q since December 2011 PLEASE STOP USING IT IMMEDIATELY and return the product to your local B&Q store where a full purchase price refund will be given.

If you would like more information please call our Customer Services Helpline on (UK) 0800 3890419 (Monday to Friday 8.30am to 8.00pm, Saturday 9.00am to 5.00pm)

B&Q plc apologise for any inconvenience caused and thank you for your cooperation.

Tennessee ceiling fan.

B&Q has identified a potential safety issue with the Tennessee ceiling fan (barcode: 05320288) offered for sale between June 2011 and August 2012.

PLEASE NOTE THAT ONLY THE PRODUCT PICTURED BELOW IS AT RISK. ALL OTHER CEILING FANS SOLD BY B&Q ARE UNAFFECTED.

Despite rigorous quality control procedures it has been brought to B&Q's attention that a potential hazard exists from the spinning blades.

If you have purchased one of these products between the above dates, then PLEASE STOP USING IT IMMEDIATELY and urgently contact the helpline + 44 (0) 800 389 0419 or return it to your local store where a full purchase price refund will be given.

If you would like more information to help identify if your product is affected please call our helpline + 44 (0) 800 389 0419 (Monday to Friday 8.30am to 8.00pm, Saturday 9.00am to 5.00pm).

B&Q plc apologise for any inconvenience caused and thank you for your co-operation.

White Knight Condenser Tumble Dryers.

Models: 0312 76A 15002 (77AW) 0312 767 15009 (767C) 0312 76A 15010 (77AW) 0312 76A 15330 (77AS) 0312 76A 31000 (CL76AWH)

THIS SAFETY NOTICE ONLY AFFECTS THE SPECIFIC CONDENSER DRYER MODELS LISTED AND DOES NOT AFFECT THE REST OF THE WHITE KNIGHT TUMBLE DRYER RANGE.

The problem.
It has come to our attention that a purchased connector component has been supplied to us which is not to our specification and that this component has been fitted to a number of White Knight Condenser dryers built in 2010. We believe that the use of this connector can potentially lead to overheating of the appliance and if left unresolved could create a potential fire hazard over time. We wish to identify the location of all potentially affected dryers and replace them free of charge in order to eliminate the risk.

How to check if your dryer is affected.
We are trying to identify the location of these machines in order to remove the potential risk associated with this connector. First, please check if you have one of the models listed above, and if so, please check whether your appliance has a serial number from the following list of potentially affected batches (the model and serial number can where the door meets the machine).

Serial numbers affected.
1041 107080 to 1041 107598
1042 117759 to 1042 118046
1042 118761 to 1042 119460
1042 122230 to 1042 122329
1043 132621 to 1043 133490
1044 136464 to 1044 136613
1044 142276 to 1044 142775
1044 145676 to 1044 145975
plus 070800, 070954, 070865, 072013, 070864 and 070738.

What to do if your dryer is affected.
If your dryer has a serial number within any of the affected batches, please stop using it and disconnect it from the mains outlet as a precautionary measure, and call us on the following telephone number in order for us to arrange for your dryer to be replaced free of charge.

UK Freephone 0800 952 1102
Ireland Freephone 1800 844 165
lines are open 7 days a week from 8am to 8pm
www.whiteknightrecall.co.uk

2 and 3 Section Aluminium Loft Ladders.

B&Q has identified a potential safety issue with the Aluminium 3 Section Loft Ladder (barcode 1044294) and Aluminium 2 Section Loft Ladder (barcode 1044287) offered for sale from August 2011 onwards.

PLEASE NOTE ONLY THE PRODUCTS PICTURED ARE AT RISK. ALL OTHER LOFT LADDERS SOLD BY B&Q ARE UNAFFECTED.

Despite rigorous quality control procedures, it has been brought to our attention that there has been a component failure during use in a small number of these aluminium loft ladders which makes them unsafe for use.

If you have purchased one or more of these products during or since August 2011 PLEASE STOP USING THEM IMMEDIATELY and return them to your local B&Q store where a full refund will be given.

If you would like more information please call our CUSTOMER SERVICES HELPLINE 0800 389 0419 (Monday to Friday 8.30am to 8.00pm, Saturday 9.00am to 5.00pm).

B&Q plc apologises for any inconvenience caused and thanks you for your co-operation.