We remain open and here to help. Customer and colleague safety remains our priority. Whether shopping in store or online, we urge you to follow the Government's social distancing guidelines and to shop responsibly only for what is necessary.
TradePoint’s Click + Collect service lets you choose and pay for your products online, then collect them free of charge from your local store.
Once you've placed your order
We’ll tell you what time your order will be available to collect from. It is a 1 hour Click + Collect service, so if you place an order within an hour of the store closing, your items will be available the next day.
What do I need to bring to collect my order?
Please head to the our Click + Collect point at the front of the store and bring:
- A copy of your order confirmation on your phone or printed out as proof of purchase
- The payment card that you used to pay for this order or,
- A current photographic driver’s licence, passport or a PASS accredited proof of age card.
- For PayPal orders, you will need a current photographic driver’s licence, passport or a PASS accredited proof of age card.
We can't release your order without verifying your ID.
Consumer laws control the quality and safety of goods and services. In some cases, goods (such as knives) cannot be supplied to anyone below a certain age. At B&Q, we operate a Challenge 25 policy for purchasing any age-restricted goods. Please make sure that you have valid photo I.D. when collecting your items, otherwise the sale may be declined.
Can someone collect on my behalf?
We’re happy for someone else to collect your order, but to protect you from fraud, the person you’ve nominated must present a copy of the order confirmation and their photo ID (passport or photo driver’s licence).
Can I cancel my Click + Collect order?
If you’ve changed your mind, not to worry, you can call your collection store directly. They’ll be able to cancel and refund your order. Alternatively, if you don’t collect your order within seven days, we’ll know to issue you a refund.