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FAQs

Popular questions


Don't worry, it's easy to sign up. And it's free.

All you have to do is prove you're in the trade and you're in.

You just need two forms of ID like a business card, letter head or another of the approved list of ID's we accept and you're ready to get signed up in-store or online.

Sign up to TradePoint in-store at hundreds of locations nationwide.

It's no hassle. Just fill in the short application form and show us your two forms of ID. Then our helpful TradePoint staff will process your application and give you a temporary card so you can get going straight away. Your permanent card will be delivered to your home address within 14 days.

Sign up to TradePoint online

You don't even have to get your coat on - just sign up online and we'll send your card out to you (that's in under 14 days).


Working in the Trade isn't a 9 to 5 job. We get it, That's why we're open 7 days a week - early ‘til late. We're here when you need us - opening times vary by store, just check Find a Store for opening times at your local store.


Don't worry if you've lost your TradePoint card. There's two easy ways to get a new one:

Get a new TradePoint card in-store

Come in to your local store and we'll sort you out with a new TradePoint card. Bring a form of ID and we'll get your new card sent out to you (within 14 days). While you're waiting you can still use your TradePoint account - we'll give you your TradePoint membership number and you can use this until your new card arrives.

Get a new TradePoint card by phone

Put your feet up and call the TradePoint Order Line on 0333 004 9999.

Press Option 2 to be put through to our General Enquiries line.

Tell them that you have lost your TradePoint card

They'll sort you out with a replacement card. No problem.


This shouldn't happen but if it does we'll get onto it straight away for you. Call us on 0333 004 9999 and press Option 2 to be put through to General Enquiries. They'll get to the bottom of it in no time at all.