Contact us
Need help shopping with TradePoint? Have a query about your membership or an order? Get in touch with our contact details below.
TradePoint order by phone
Telephone: 0333 014 3097
| Lines open | |
|---|---|
| Monday - Saturday | 08:00 - 20:00 |
| Sundays & Bank Holidays | 10:00 - 16:00 |
TradePoint general enquiries
Check out our Frequently Asked Questions for answers to dozens of queries;
Telephone: 0333 004 9999
| Lines open | |
|---|---|
| Monday - Saturday | 08:00 - 20:00 |
| Sundays & Bank Holidays | 10:00 - 16:00 |
Email: info@trade-point.co.uk
Trade UK Account enquiries
Please do not contact Trade UK about your TradePoint orders or deliveries. They are only able to answer your questions in relation to your Trade UK credit account.
Please contact Trade UK
Why is inclusivity important to TradePoint?
At TradePoint, we're part of the biggest home improvement retailer in the UK and one of the most recognisable brands in the country.
People trust us to help make their homes, and their lives, better.
To continue to earn that trust, we must stand up for what is right. We do not tolerate racism, sexism, homophobia, transphobia, ableism, religious intolerance, or any form of discrimination, whether it comes from a colleague, a customer, a supplier or a third-party seller.
Many groups face discrimination in the world today. We will do everything in our power to ensure they do not experience it at TradePoint and B&Q.
This is what TradePoint and B&Q stands for.
We are not expecting everyone to share our beliefs, but we do expect people to act accordingly when dealing with us.
It is vitally important that everyone feels welcome at TradePoint and B&Q, regardless of their background, beliefs or how they identify.