Delivery

Apologies, some bathroom items are temporarily unavailable for home delivery due to a fire at our suppliers. We have stock available at most stores for Click+Collect, and are working with the supplier to make Home Delivery available again soon.

Delivery charges


Delivery charges
Service Charge inc. VAT
Next Day Delivery Standard delivery:
£5, free for orders over £50 inc. VAT

Sunday delivery:
£5, in addition to Standard delivery charges
Named Day Delivery Standard delivery:
£5, free for orders over £50 inc. VAT

Large delivery:
For orders containing larger items
£10, free for orders over £200 inc. VAT
Bulk Delivery Bulk delivery:
£30, free for orders over £350 inc. VAT

Delivery services


Delivery services
Service Details
Next Day Delivery
  • Next day delivery as standard for thousands of products
  • Order by 7pm (4pm on Sunday) for next day delivery
  • Sunday deliveries available to mainland UK
  • If next day doesn’t suit you, you can select another date within the next two weeks during checkout
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    Named Day Delivery
  • For orders that are larger than parcel we offer a named day delivery service
  • Delivery times range from 3 days to 5 weeks; we’ll tell you on each product page
  • During checkout we’ll give you an exact delivery date and if that doesn’t suit you can select another date
  • For some items we can’t give you an exact date during the checkout, you will receive a phone call, email or text message to arrange a convenient delivery date
    		•
    Bulk Delivery
  • During checkout choose an available delivery date that suits you
  • Receive a call from the driver when on route
  • Minimum order value of £100 across any combination of bulk delivered products
  • You'll receive a text message the evening before delivery confirming a 2 hour delivery window
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    Ordering more than one item

    • If you are ordering more than one item, please be aware that items may not be delivered together. Check the details provided at the checkout.
    • If you are ordering items for a bathroom suite, your items may be grouped together and delivered on the longest timescale shown.
    • If your order contains large delivery items, as well as standard delivery items, you’ll be charged for large delivery. If your order contains bulk delivery items, as well as standard and/or large delivery items, you’ll be charged for bulk delivery. Your order will only have one delivery charge.

    Remote delivery locations

    • Delivery is available to UK mainland addresses. Please note that delivery to some rural postcodes may take longer, or be subject to restriction - check our delivery restrictions page for details.
    • We are unable to deliver to Scottish islands, Isles of Scilly, Jersey, Guernsey and BFPO addresses.

    What happens on arrival

    • The majority of our products will be delivered to your front door.
    • Some items are delivered to kerb-side (the street) or to a ground floor room of your choice. If this is the case, we’ll let you know at checkout, it is not possible to change this.
    • You will need to be in to receive your delivery, and a signature may be required.
    • If you’re not in when we try to deliver, we’ll leave a card letting you know how to rearrange delivery for a suitable time.

    Cancellations

    • It is not possible to amend or cancel orders placed for next day delivery due to the limited time between the order being placed and being dispatched for delivery.

    Made to measure products

    • We’ll let you know how long it will take for your product to be manufactured and delivered on the product page.
    • Your delivery date will be confirmed once we have received all dimensions and other details required to begin manufacture.