Inc.VATEx.VAT
Contact us
Job listRegisterSign in
Inc.VATEx.VAT

Electrical and electronic recycling

Buying a new electrical or electronic item from us? From 1st January 2021, as part of our commitment to reducing the amount of unwanted electrical waste being incinerated or sent to landfill sites, we’ll ensure your old electricals are recycled. Everything with a plug, battery or cable can be recycled or turned into something useful.

Your options are:

1. In-store electrical and electronic recycling

For a better way to part with any broken or unwanted goods, drop off any small electrical and electronic products in one of our stores for free - that way you can be sure they’ll be recycled responsibly. We’ll also take light bulbs, fluorescent tubes and batteries in our recycling units. You’ll find them near our checkouts. For any larger products, we can help dispose of them responsibly in store if you’ve bought a like-for-like product from B&Q within the last 28 days. Simply speak to a colleague in store.

 

2. Electrical waste home collection

We’ll also collect any large electrical or electronic (EE) products from your home if you’ve bought a like-for-like product from B&Q within the last 28 days. All eligible EE products will be highlighted on our product pages. (Please note, electrical waste home collection is not applicable to the Channel Islands or Isle of Man. You’re welcome to drop off any small electrical and electronic products in one of our stores though.) You can also find local recycling points for your old electricals here.

WEEE

3. How to book your electrical waste home collection

Please call our Contact Management Centre on 0333 014 3529 to book your collection – there is a collection fee of £44 per item. Payments are made at the time of booking. Collections will be done by our courier, DX.

Your electrical waste home collection booked? What happens next  

  • Your electrical waste collection will be looked after by our courier, DX
  • You’ll receive a text reminder the day before your collection from DX and then another one the day of collection with a 2-hour collection slot
  • If you’d like to make any changes to your collection date, just get in touch on 0333 014 3529. We can make changes to your order up to two days before
  • Don’t forget someone (aged 18 or over) will need to be at home to oversee the collection
  • Please ensure you’ve emptied your electrical product or appliance ready for collection

If you live in Northern Ireland:

  • Your electrical waste collection will be looked after by our courier, DHL.
  • You’ll receive a call from DHL within 48 hours of paying for a collection to arrange a collection date
  • DHL will collect your electrical or electronic product(s) from your home between the hours of 8am and 5pm, but unfortunately, they’ll be unable to provide a time slot
  • Collections can be left outside the property for collection if needed
  • Please ensure you’ve emptied your electrical product or appliance ready for collection
  • If you’d like to make any changes to your collection date, just get in touch on 0333 014 3529.

What to look out for

To help with your recycling habits, all new electrical products are marked with a crossed-out wheelie bin symbol and means they should not be disposed of with your household waste. We kindly ask that when you’re disposing of any electrical or electronic items that you do so correctly.

Your old electricals will be taken to a recycling plant for processing and separated into individual materials, so they can be turned into new, more useful things. Waste Electrical and Electronic Equipment (WEEE) is regulated by the UK Government.


In line with WEEE regulations, all electrical and electronic products are now labelled with a crossed-out wheeled bin symbol, which means they shouldn’t be disposed of with your household waste. To keep us and the environment happy, we kindly ask that when disposing of any electric or electrical items that you do so correctly.


If you have any small electrical or electronic (EE) products, you can drop them off in one of our recycling units at our stores - that way you can be sure they’ll be recycled responsibly and at no cost to customers. We also take light bulbs, fluorescent tubes and batteries in our recycling units. Alternatively, contact your local council to find your nearest WEEE recycling site.


You can drop off used or unwanted light bulbs and fluorescent light bulbs in one of our recycling units in our stores for free.


Yes. You’ll find battery recycling units in all our stores. We accept AA, AAA and any other batteries used in computers, mobile phones and watches.


We’ll collect any large electrical or electronic (EE) products from your home if you’ve bought a like-for-like product from B&Q. Simply call our Customer Management Centre on 0333 014 3529 to book your collection. We do charge a collection fee of £44 per item. Payments are made at the time of booking.


This is a product that is replacing something that is the same. For example, an oven that is replacing another oven is a like-for-like product. Therefore, we would only be able to collect your existing oven if you'd bought a new oven from B&Q. I’ve ordered a new electrical appliance from B&Q last week.


Yes. You have up to 28 days from purchase. Simply give us a call on 0333 014 3529 to book and pay for a collection.


Yes, you have up to 28 days from your purchase to arrange a collection. Simply call our Customer Management Centre on 0333 014 3529 to book your collection. We do charge a collection fee of £44 per item. Payments are made at the time of booking.


Please have the order number for your like-for-like electrical or electronic product ready. This will help us book your collection as quickly as possible.


Unfortunately, the collection service is only available for customers who have purchased a like-for-like product from B&Q. Smaller electrical and electronic items can be dropped off at your local B&Q store.


No, collections can only be booked by phone. Call our Customer Management Centre on 0333 014 3529 to book a collection.


No, the collection service is only to collect large electrical and electronic items, so they must be disconnected/unplugged and emptied prior to collection. If your appliance doesn’t fit the collection criteria, our courier team may refuse collection and you’ll have to call us to rebook and pay for a new collection.


Yes, simply call us on 0333 014 3529. We can make changes and cancel collections up to two days before the collection date.


We can only collect electrical lawnmowers.


Yes, we can collect any ovens, including electrical, gas and dual fuel ovens. Please make sure they’re disconnected and clean.


Yes, we can collect multiple products in a single collection, but the fee is per product collected.


No, unfortunately there are separate teams for deliveries and collections.


Your large electrical or electronic items will be collected by our courier, DX. You’ll receive notifications from DX the day before your collection and on the day of collection with a 4-hour collection time slot.


Yes, you’ll need to be at home to oversee the collection.


Yes, you’re welcome to book a new collection date. However, another collection charge will apply.