From delivery charges to making changes, we've got the answers to all your questions about delivery to site covered.
Our home delivery service is now contact-free to protect our colleagues and customers, while continuing to safely deliver your products to you.
We’ll no longer deliver items into homes. Instead, we’ll place items by the front door. Having knocked on the front door, we’ll step back to a safe distance while you pick up your item(s). This will ensure any items are delivered securely and not left outside. If you’d prefer not to open your door, we’ll take a photo of your item(s) at your home as proof of delivery. Rather than handing over our hand-held devices to capture your signature, we’ll sign for the delivery on your behalf
For the majority of products on trade-point.co.uk, we'll either be able to let you know, or let you choose, a delivery date before you checkout. For all other products, we'll let you know that we'll be in touch by phone or text message to arrange a delivery date.
We're not always able provide a time slot for your delivery in advance, but deliveries will be made between 8am and 6pm.
Some of our delivery partners might contact you in advance by phone or by text message to give your a time slot - if this applies to your order, we’ll let you know before you checkout and in your confirmation email.
Some items will be delivered by different partners and at different times, so we can't guarantee your items will arrive together.
You'll be able to select the same delivery date for several products at the checkout on trade-point.co.uk though.
Delivery is available to UK mainland addresses including the Isle of Man, however it may take longer to deliver to some rural postcodes and there are some restrictions.
We are currently unable to deliver to the Republic of Ireland, Jersey, Guernsey, Isles of Scilly, Scottish islands (including Isle of Skye, Isle of Arran, Isle of Colonsay, Isle of Cumbrae, Isle of Jura, Isle of Coll, Isle of Eigg, Isle of Rhum, Isle of Canna), Orkney Islands, Outer Hebrides and BFPO addresses.
We're only able to offer bulk delivery on orders over £100 inc. VAT. You may add a combination of several bulk delivered products with a total value of £100 inc. VAT or more to your basket to reach this total.
Our bulk delivery team can help you with any questions. Call us on 0300 303 4481.
Lines are open Monday to Saturday 8am to 8pm and Sundays 10am to 4pm. Calls are charged at a national rate.