TradePoint click & collect
Where do I collect my Click + Collect order?
Your order will be ready to collect from the TradePoint counter, if your store does not have a counter please visit the Click + Collect point at the front of the store.
When can I collect my Click + Collect order?
We’ll tell you what time your order will be available to collect from. It is a free Click + Collect service and could be ready in as little as 15 minutes. Please bear in mind if you place an order within an hour of the store closing, your items could be available the next day. Check our store opening hours before visiting.
We’ll hold your Click + Collect order in store for 7 days. If you don’t collect your order within 7 days, we’ll automatically issue a refund.
Do I need to bring anything with me when I collect my Click & Collect order?
To collect your order, you'll need a copy of your order confirmation email (either as a print out or on your phone), plus the payment card used to make the purchase, or valid photo ID.
If someone else is collecting on your behalf, they must bring the order confirmation and their own photo ID, which may be photocopied before the order is released.
What happens if I don't collect my Click & Collect order?
If you don't collect your Click & Collect order on the day it becomes available, we'll hold on to it in store for another 7 days.
After this point, we'll automatically refund you to your original method of payment, and your order will no longer be available.
Can I return a Click & Collect order?
You can return a Click & Collect order to any TradePoint store, subject to our returns policy.
Find out more on our Returns and refunds page.
I've placed a Click & Collect order. Can I change the store I collect it from?
Once a Click & Collect order has been placed, it's not possible to change the store it will be delivered to.
If you're unable to collect from this store, we'll automatically refund your payment after 7 days.
Where do I collect my Click + Collect order?
Your order will be ready to collect from the TradePoint counter, if your store does not have a counter please visit the Click + Collect point at the front of the store.
When can I collect my Click + Collect order?
We’ll tell you what time your order will be available to collect from. It is a free Click + Collect service and could be ready in as little as 15 minutes. Please bear in mind if you place an order within an hour of the store closing, your items could be available the next day. Check our store opening hours before visiting.
We’ll hold your Click + Collect order in store for 7 days. If you don’t collect your order within 7 days, we’ll automatically issue a refund.
Do I need to bring anything with me when I collect my Click & Collect order?
To collect your order, you'll need a copy of your order confirmation email (either as a print out or on your phone), plus the payment card used to make the purchase, or valid photo ID.
If someone else is collecting on your behalf, they must bring the order confirmation and their own photo ID, which may be photocopied before the order is released.
What happens if I don't collect my Click & Collect order?
If you don't collect your Click & Collect order on the day it becomes available, we'll hold on to it in store for another 7 days.
After this point, we'll automatically refund you to your original method of payment, and your order will no longer be available.
Can I return a Click & Collect order?
You can return a Click & Collect order to any TradePoint store, subject to our returns policy.
Find out more on our Returns and refunds page.
I've placed a Click & Collect order. Can I change the store I collect it from?
Once a Click & Collect order has been placed, it's not possible to change the store it will be delivered to.
If you're unable to collect from this store, we'll automatically refund your payment after 7 days.