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Tradepoint Covid-19 Hub

Find all the information you need about how we are supporting our customers during the Covid-19 crisis.


As an essential retailer, we want to reassure you that our stores remain open and customer and colleague safety is our priority.

Whether shopping in store or online, we urge you to follow the Government’s social distancing guidelines and to shop responsibly only for what is necessary. Please remember you can always shop online at diy.com and place orders for Click + Collect as well as home delivery. You can also book an online kitchen, bathroom and bedroom planning appointment at diy.com.

Where local restrictions apply, some areas of our stores will not be available to shop or to browse.

We continue to offer a Click + Collect service as well as home delivery service through our website.


It’s important you can shop safely and so we’ve been busy making sure we have strict social distancing measures in place to keep you and our colleagues safe.

This includes sanitiser stations to ensure trolleys are good to go, safe queuing 2 m apart before entering the store, 2m navigational markers on the floor to guide you through the store, perspex screens at our checkouts and card and contactless payments only.

We’re asking shoppers to limit their shopping group to no more than two people, and not to bring under 16 year olds shopping.

Colleagues are on hand to remind everyone to stay safe and follow these guidelines.

Whether shopping instore or online, we urge you to follow the Government’s social distancing guidelines and to shop responsibly only for what is necessary.


Yes, all deliveries will take place as planned with strict social distancing measures in place, in line with Government guidelines for the local area.


Yes, customers can continue to place orders on diy.com for home delivery.


In line with local Government guidelines, there are no restrictions on orders placed online for home delivery. Our usual offer is available.


Where local restrictions apply, some areas of our stores will not be available to shop or to browse. Your safety is our number one priority and when shopping in our stores, please shop responsibly and follow the local government’s social distancing guidelines.


In line with Government guidance, online planning appointments are available at all stores. Customer and colleague safety continues to be our priority and we are rescheduling pre-booked in store appointments.