Tradepoint Covid-19 Hub
Find all the information you need about how we are supporting our customers during the Covid-19 crisis.
We want to reassure you that customer and colleague safety remains our priority. Whilst local government advice is changing, we’re taking a consistent view across our UK stores for customer and colleague safety.
At all of our stores, from Tuesday 30 November, it is now mandatory for customers and colleagues to wear a face covering while in our stores, unless exempt.
Sanitising stations are still provided at our store entrances, as well as other parts of our stores. Please pay for your items by card or contactless wherever possible.
Please remember you can always shop online at diy.com and place orders for Click + Collect as well as home delivery. You can also book an online or face to face kitchen, bathroom, and bedroom planning appointment on our diy.com.
Yes, you can continue to place orders on diy.com for home delivery.
In line with local government guidelines, there are no restrictions on orders placed online for home delivery. Our usual offer is available.
There are currently no local restrictions. All areas of our stores are available to shop or to browse.
Yes, you can book your kitchen, bathroom or bedroom planning appointment online and choose between a 'virtual' (online) appointment or in-store.
Yes, all deliveries will take place as planned.
Yes, we ask all our customers to shop responsibly and keep a safe distance from others when in store.
Yes, in stores with dedicated customer toilets.
In stores where facilities are shared with colleagues, these are available on request.